FAQ's

No, The service is designed for parents to keep watch on their kid's phone. You must not use our service for any other purpose. If it comes to our notice then we may terminate your service with immediate effect.

For any payment related issues, forward email with your payment details to support@tispy.net. That will help us to resolve your issue fast.

If you don't have PayPal account for buy subscription hence you can pay with credit card or debit card.

Select Pay with Debit or Credit Card option, Now you can redirect the page on payment fill details fulfill information with your credentials and complete your payment.

Please contact at support@tispy.net if you face issue in payment.

a. Login into your dashboard at https://tispy.net/

b. Select the device tab for which you want to renew subscription.

We have 2 ways to accept payment.

1. Using Paypal/Paypro.
2. Using Visa/Master Card.

In all cases you have to use credit card to make payment.
#1 and #2 option is available on payment page. The discount code is same for #1 and #2. If you find issue, send us for how much days do you want to renew your subscription? We will send google invoice.

- Login at TiSPY dashboard.

-  Select the device.

- Open settings.

- Uncheck 'EveryDay Mail Notification' field and save the settings.

From TiSPY dashboard settings,

- Uncheck 'Allow communication over cell data' option.

- Increase the 'sync interval' and 'gps scan interval'.

- Uncheck 'Custom Push Channel' in settings.

- Save settings.

No.

We suggest you to wait for 24 hours.
TiSPY design in such a way to save battery and device data plan.
Device stop uploading data in any of below cases.
1. If device is hard reset.
2. If device firmware is upgraded.
3. If device is not connected with internet.
4. If application is removed from the device.
You need to reinstall the application if #1, #2, or #4 is occurred

Have you enabled MMS feature at TiSPY dashboard?
Go to settings, enable 'MMS' from 'Individual Feature On/Off' panel.

Only Images and audio files will be displayed.

No. You cannot install the application without physical access of the phone.

If you are using market version then it may not provide all features. To enjoy all features of TiSPY service, install advance client without any extra cost.
1. Advance client is almost undetectable.
2. No additional cost.
3. Support all features TiSPY service provides.

Yes, absolutely. We provide answers for customer queried by 24 hours. Our Support Team can be easily reached at support@tispy.net or you can start a tracked support request by sending a message here and we will quickly reply.

You can monitor N number of devices under same email address. But you need to renew subscription for each of them separately.

Application collects data all the time and upload it as and when it connects with internet.

The monitored device requires the Internet access to get TiSPY working, that is to send the captured data (the SMS logs, Call History or Location information) from the target phone to your Control Panel for review. You will also need the Internet connection on the target phone to initially download the app.

TiSPY service designed for kids monitoring only, you must not use for any other purpose.
Please read our terms and condition carefully before using the TiSPY service.

As you are using market version it is easily detectable. Please install advance version in device.
To enjoy all features please install our advance client without any extra cost.
Refer installation guide at http://goo.gl/gJKIYW.

TiSPY works on all android based phones and Windows phones.
It gives 2 days trail period. Refer installation steps at http://goo.gl/gJKIYW. to verify features.

Tispy can not capture WhatsApp data if there are more then one Wifi services installed in target device

Follow below steps in target device: 
1. Go to Settings >>Accessibility >>Check how many Wifi services are there?

2.Enable Last Wifi service in the List & Disable all other Wifi service.

You can see screen shots to understand :

Now you can monitor incoming whatsapp and facebook messages.

1. Install/Re-Install latest TiSPY application on your phone. Refer installation guide at http://goo.gl/gJKIYW
2. Give Accessibility permission on your monitoring device ==> Device Settings >> Accessibility >> WiFi Service >> Enable it.

If you are not getting option Accessibility in Settings then   
                    Tap "Home" button three times for accessibility feature on in Settings > Accessibility > Direct Access

Contact us at support@tispy.net for further assistance.

1. After that, you need to give Accessibility permission on your monitoring device >> Device Settings >> Accessibility >> WiFi Service >> Enable it.
2. You can remotely track all WhatsApp chats, whatsapp audio files. Alternatively, you can also remotely spy on WhatsApp chats without rooted your target CellPhone.

-This operation need manual interaction. Hence perform it when the monitoring phone is with you.
- Send below SMS Command to the monitoring phone from any other phone.
   <SMSPin> root
- Check monitoring phone screen. It will ask you to allow root access. Click on "Allow".
- If you not get any notification, and also root features are not working, we recommend you to re-install the application. And while installation when it ask to allow root access, enable it.

A. Open "System Settings" ==> "Apps" application.
B. Go to "ALL" tab and select "super user" application. (Super user application ).
C. Click on "Disable".

1. To get instant message, need to give Accessibility permission on your monitoring device >> Device Settings >> Accessibility >> WiFi Service >> Enable it.
2. Enable "Facebook" and "Viber" from dashboard settings, if they are not by default enabled.

Access https://tispy.net/TiSPY/forgotpassword.jsp to retrieve new password.
Newly generated password will be sent to your registered email address.

This error means your email address is not verified.
Check verification email into your Inbox/Junk folder that received from TiSPY service.
Click on verification link for verify your account.
If verification link not clickable, then login into TiSPY portal at https://tispy.net
and when it ask for verification enter verification code that received in mail.
If you have not received verification email, you can resend email from login at https://tispy.net.

This is limitation on computer app. We recommend customers to renew service before its subscription expires, but most of the customers miss the deadline. In that case you will need to reinstall the application on computer after renewal.

No. In order to monitor multiple computers that you own, you will need to buy separate licenses for separate computers. For example, for you to monitor three computers, you will need to purchase three licenses. Also, you can uninstall TiSPY from the one computer and then install it on another computer using the same license.

TiSPY can monitor the computer your child uses on all editions of Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP and Windows 2000. It works fine on both Desktop and Laptop Computers.

TiSPY is a monitoring software for computers and android device that helps parents keep children safe. It keeps tabs on keylogs and emails, takes snaps of the screen and monitors applications’ activity on the computer. TiSPY collects information from the target computer and sends it to your Control Panel (your account that will be created after install) which you can access from any browser.

Here are the features you can get with TiSPY for computers:

1. LIVEAUDIO(You can listen live audio what happens surrounding your Target Computer)
2. SCREENSHOTS (TiSPY automatically captures screenshots of the target computer’s desktop within the time interval specified by you)
3. KEYLOGGER (keeps tabs on keyboard keys pressed by the User, e.g. you get a complete log of text entered such as: emails sent, websites visited, messages sent)
4. USER ACTIVITY (shows how long User(s) are active/inactive during each computer session)
5. APPLICATION USE (shows which apps are used on the target computer and how much time is spent using each application)
6. INSTALLED APPLICATIONS (shows the list of applications that are installed on the target computer)
7. SOCIAL MEDIA(You will track social media skype, facebook incoming outgoing messages)
8. WEBSITE Blocking and whitelisting.
9. Hard Disk Access/Memory Card Access.
10. START new application
11. Restart computer.

TiSPY application was designed to help parents keep their children safe and its usage is absolutely legal.
Please make sure that your intentions to use our application meet the following legal requirements:

• You want to use TiSPY as a parental control solution for monitoring your underage children.
• You want to install TiSPY on your own device.

It is your responsibility to determine whether you have proper authorization to monitor the device. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary in your jurisdiction, as applied to the specific facts and circumstances in which you want to use TiSPY.

You can easily install TiSPY onto any other computer at no additional cost. In order to do that, you must uninstall TiSPY from the first computer that you currently monitoring and install it onto another. You can always find more information on how to do that under button HELP section in your account or check with our professional technical support that works 24/7.

First you should ensure that the software is still running on the remote PC.

1. If device is hard reset (factory reset).
2. If device firmware is upgraded.
3. If device is not connected with internet.
4. If application is removed from the device.
5. If you have renewed after subscription trial completes, you will need to re-install application to make it work.

Can you please check any of above action is taken in monitoring phone?

You can uninstall application with 2 ways.

• Press Ctrl + Shift + B that will popup one menu you can uninstall from over there.
• Download .msi file from our site and open it, you will find uninstall option. Follow onscreen instructions.

You may refer installation guide to here https://tispy.net/install-guide/computer-spy.html

We have 2 ways to accept payment.

1. Paypal
2. Using Debit/Credit Card.

In all cases you have to use credit card to make payment.
#1 and #2 option is available on payment page. The discount code is same for #1 and #2. If you find issue, send us for how much days do you want to renew your subscription? We will send google invoice.

For more information refer https://tispy.net/TiSPY/buynow.jsp