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More than likely you typed in the wrong email address. Lots of people accidentally type in things like hotnail.com, gmail.con, or yaho.com. Contact customer support and let them know the phones isn't showing up on your account. Be sure to provide them with the phone IMEI number of the missing device.

This error means your email address is not verified.
Check verification email into your Inbox/Junk folder that received from TiSPY service.
Click on verification link for verify your account.
If verification link not clickable, then login into TiSPY portal at https://tispy.net
and when it ask for verification enter verification code that received in mail.
If you have not received verification email, you can resend email from login at https://tispy.net.