My Device not seem to be updating anymore, how do I fix this?
First, you should ensure that the software is still running on the remote PC.
(1)If the device is hard reset (factory reset).
(2)If device firmware is upgraded.
(3)If the device is not connected with the internet.
(4)If application is removed from the device.
(5)If you have renewed after subscription trial completes, you will need to re-install the application to make it work.
Can you please check any of above action is taken in monitoring phone?